Netbet Help Center

In netbet , commitment to transparency and responsible gaming, ensuring the safety of our players is of paramount importance. We emphasize that gambling should be a recreational activity, never taking precedence over essential social, family, or work commitments, and should never jeopardize your financial stability. Our aim is to guarantee that all our customers engage in a secure, sustainable, and enjoyable environment, using resources that wouldn’t be better allocated elsewhere.

We’ve set financial limits tailored to the information you’ve shared regarding your income and circumstances. Moreover, we encourage the use of our Safer Gambling Tools, enabling you to manage your activity in a way that suits you best. You have the option to make your financial limits more stringent, take breaks, or establish time reminders or constraints in accordance with your preferences.

Occasionally, we may proactively reach out to you to gain insight into your gambling experience and determine if you might benefit from additional support. In certain instances, we may request documentation to verify the source of funds used for gambling. Please be assured that this practice is standard across the industry, and our sole purpose is to ensure your well-being and provide you with the best possible experience. Any information you provide is safeguarded by relevant data protection laws and will remain strictly confidential within our company.

About Netbet

For 20 years, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.

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Safe and Trustable

Operating in numerous countries worldwide, NetBet strictly adheres to stringent compliance regulations to uphold its multiple licenses from esteemed gambling authorities. Ensuring the safety and security of players is paramount across all aspects of its operations. NetBet’s ethos that online gambling should be an enjoyable and entertaining pursuit is seamlessly integrated with a profound dedication to safeguarding every player, advocating for healthy gaming habits and prioritizing data protection.

To establish and uphold the utmost level of safety in the online experience, NetBet employs cutting-edge encryption techniques to secure both its product and players’ personal data. Through innovative responsible gambling tools, players can engage with confidence, knowing that their well-being is a top priority. NetBet provides players with a diverse array of reputable payment and withdrawal methods to choose from, encompassing everything from traditional bank transfers to efficient eWallet solutions.

VIP Table Service

NetBet distinguishes itself as a top-tier online casino and sportsbook, offering a diverse range of premier games and sports markets. With a constantly expanding portfolio featuring thousands of titles from renowned providers like NetEnt, Microgaming, and Playtech, players are ensured a consistently entertaining experience. Moreover, for sports enthusiasts, NetBet consistently introduces cutting-edge product features, ensuring that every player’s betting venture remains dynamic and at the forefront of the industry.

For the latest updates on new casino games, products, and promotions, simply visit the NetBet homepage, subscribe to receive marketing materials, or follow NetBet on all major social media platforms.

Top up and Game Limits

At NetBet, we advocate for your active participation in managing your time and expenditures in a responsible and personalized manner. We provide a range of tools, assessments, and regulatory features to assist you, and we encourage you to discover which ones best support a balanced and healthy relationship with your gambling activities. If you’ve engaged in online gambling before, you’re likely familiar with or have used similar tools. These encompass:

  1. Deposit Limits: Establish a cap on the amount you can deposit within a specified timeframe.

  2. Loss Limits: Define a maximum limit on losses over a specified period, excluding deposits.

  3. Bet Limits: Determine a ceiling on betting amounts within a specific timeframe, excluding both deposits and gains or losses.

  4. Reality Checks: Set reminders that periodically notify you of the duration of your site activity.

  5. Session Timers: Specify a limit on the duration of your active presence on the site during a designated period.

  6. Time Outs: Select a period during which you’ll be temporarily unable to access the site, with a minimum duration of 24 hours.

  7. Self-Exclusions: Choose a timeframe during which you won’t have access to the site, with a minimum duration of 6 months.

  8. Fair Gaming Questionnaire: A self-assessment based on key indicators of potential gambling issues, helping you evaluate whether your gambling habits may be problematic.

  9. Affordability Calculator: A self-assessment tool aiding you in determining a reasonable amount to allocate for gambling activities based on your financial situation.

Netbet Platfom Details

At Netbet, If you’re seeking assistance for gambling-related concerns, there are various organizations available, each offering different methods of contact. If you feel the need for support, advice, or simply someone to talk to about your gambling, we strongly recommend considering the following services:

  1. GAMSTOP

    • Take advantage of the option to self-exclude from all online gambling operators licensed in the UK simultaneously. You can visit GAMSTOP, call 0800 138 6518, or email helpdesk@gamstop.co.uk.
  2. GamCare

    • For face-to-face, online, or telephone counseling and support, you can visit GamCare. Additionally, you can call their confidential helpline at 0808 8020 133.
  3. Gambling Therapy

    • Offered by the charity group “Gordon Moody,” they provide various treatments and support worldwide. Visit Gambling Therapy, or email support@gamblingtherapy.org for more information.
  4. Gamban

    • Block access to thousands of different sites on all of your devices by downloading the free Gamban app. You can also speak to an advisor at 0808 8020 133.
  5. BeGambleAware

    • This organization provides help and support via phone, online, and forums. For more information, visit BeGambleAware.

Frame of Mind

Engaging in gambling is a form of entertainment and should always be a conscious choice. Therefore, we encourage you to approach gambling with a mindset that allows you to fully relish the experience. We advise against gambling if you are:

  1. Consuming excessive amounts of alcohol.
  2. Under the influence of recreational drugs.
  3. Taking medications that may:
    • Impair your memory.
    • Induce drowsiness.
    • Heighten susceptibility to mood swings.
    • Alter your cognitive processes or decision-making abilities.
  4. Dealing with high levels of stress in your everyday life, such as:
    • Going through a relationship breakup.
    • Coping with the loss of a close relative or friend.
    • Facing significant life-altering events like a job loss, educational setbacks, or career shifts.

Gambling while in an altered state of mind can compromise your judgment and decision-making skills, leading to reduced self-control and an increased risk of experiencing gambling-related harm.

If you suspect that you may be susceptible to the risks associated with gambling, we strongly recommend seeking advice from a professional, such as your general practitioner (GP), for example.

Privacy Protection

It is illegal for individuals under the age of 18 to engage in gambling activities in the UK. We implement stringent measures to prevent minors from accessing our sites. Below, we provide additional steps you can take to safeguard anyone in your care on your devices:

  1. BetBlocker

    • This is a free-to-use site blocking software. You can visit BetBlocker for more information.
  2. Net Nanny

    • This tool allows you to monitor and protect against harmful content. Visit Net Nanny for details.
  3. SentryPC

    • SentryPC is a cloud-based software that combines computer monitoring, content filtering, and time management features. Visit SentryPC for more information.
  4. Cybersitter

    • Cybersitter enables you to block unwanted content and enforce safer searching. Visit Cybersitter for details.

In addition to utilizing these tools, we also recommend the following:

  • Do not grant unsupervised access to your device to minors while logged into your NetBet account.
  • Ensure that no individuals under 18 years of age engage in any gambling-related activities.
  • Keep your username, password, and financial information secure and protected.

If you become aware of or suspect that an individual under the age of 18 has accessed a NetBet account, please promptly inform our Customer Service team by sending an email to support@netbet.com or using the WhatsApp/Live Chat feature accessible via the buttons in the bottom right corner of this screen.